South Molton Medical Centre's May Newsletter
To subscribe to future newsletters click here.
Press release - from South Molton Medical Centre
From 1st April 2017, we are officially known as South Molton Medical Centre. As many of you will have seen, the building works to make us into one building has been completed on the ground floor and the old entrance to East Street Surgery is no longer operational. We wish to thank all our patients for their understanding and patience whilst this work has been ongoing.
We hope you like the new style reception and waiting area; we are looking at the entrance currently and hoping to make this easier to access. When checking in at the reception desk you will be asked to take a seat in one of the designated waiting areas, depending on where the doctor, nurse or HCA you are seeing is located within the practice, if you could take a seat where requested, this will help us enormously, thank you.
Our reception team are on hand to help with any questions you may have, and we have a suggestion box on the reception desk for your comments and concerns. We would value your thoughts, so please take a moment to fill in a message and leave for us.
As well as the physically changes to the premises, we have introduced our Same Day Team, giving patients the opportunity to find help in the form of face to face appointments and over the telephone. This team includes a Nurse Practitioner, Duty Doctor and a pharmacist. Our reception team are a trained group of staff who would be better named “patient service advisors” and will play a key role in this process, so please be prepared to answer their questions and give as much information to them as possible to enable them to sign post you so you get the best possible treatment.
You may also encounter doctors and nurses who you are not familiar with, but please be assured that your full medical records are available to them, informing them of previous medical conditions and medications you may have previously taken.
A planning application has been submitted to North Devon District Council for our major build project. We are working with David Wilson Partnership in Barnstaple to deliver a facility which is designed to deliver modern day primary care to you. Whilst we are in the construction phase as it is our plan not to move out but to work around the build project which we realise will be challenging for everyone. At every stage we will be considering the safety of patient and staff and are working with a team of people to deliver this scheme.
GPs and Staff of South Molton Medical Centre, 28th April 2017.
Don't Let Hayfever Ruin Your Day
NHS Sustainability Day - Take one small step
The Director General of the World Health Organisation has raised the alarm on climate change, so what can you do? Here are a few suggestions, each a small step, that you may want to adopt to make a real difference:
- Consider switching to a greener energy supply that offers energy generated in a renewable or sustainable manner.
- Eat fresh locally produced foods and fewer processed foods for a month
Click here to continue. (10/03/17)
Which health service to choose?
For more information visit here.
What's in your food? Get the app and find out
Latest Community Connections South Molton newsletter
Please click here to open the newsletter. (24/02/17)
Samaritans helped me when nobody else was up
Important Press Release Concerning Practice Merger
Following our patient survey, discussions with North, East and West Devon Clinical Commissioning Group, our patient groups, and NHS England we are pleased to confirm that we will be merging our practices from 1st April 2017 and we will be known as South Molton Medical Centre... Please click here to continue reading. (24/01/17)
An open letter from the Practice Manager to all Patients
PUBLIC RESPONSE TO ANONYMOUS PATIENT COMPLAINT REGARDING PATIENT CONFIDENTIALITY
5th January 2017
Following a letter which was received anonymously late last year, I am publically responding to explain the situation regarding patient confidentiality.
The letter stated that some patients were unhappy about the medical receptionists having access to their medical records and that the medical receptionist asks private and personal questions.
Firstly I can assure you that all staff working at the practices have undertaken confidentiality training and must adhere to strict rules to protect patient confidentiality. The receptionists are a very important part of the team and in order to ensure patients receive the best possible treatment they need access to patient medical records.
The reason they ask what appear to be private questions is to ensure the GP or Nurse you are seeing has all the information and the correct allocation of time to deal with your problem adequately. It would be difficult for patients if they were booked in with a GP or Nurse who did not offer the service they required. The receptionists have been instructed on behalf of the doctors to ask these questions.
I hope this alleviates any concerns patients have, but if not please feel free to speak to me regarding individual situations.
South Molton Health Centre (06/01/17)
10 Reasons To Walk 1,000 Miles In 2017
- It's 2.74 miles a day
- You can do that in your lunch hour
- You'll feel brilliant
- You'll look amazing
- It's free, fun & flexible
- ...and that's just how you'll feel
- It's cheaper than the gym
- The views are better
- The aches soon fade
- The achievement never will
Sign up FREE to join the community, get advice, get a progress chart, enter competitions and share your pics.